About Me

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Tampa, Florida, United States
9 year US Army veteran I break out my service time as follows: 6 years in Military Intelligence and 3 years as a Cavalry Scout. I went into Electronics repair for 10 years and for the last 5 years I have been a Project Manager and Lean Six Sigma Change Agent.

Thursday, September 1, 2011

Episode 6 Voice of the Customer on the road

This week I am on the road in Kansas City. Very appropriate to talk about Voice of the Customer other wise known as VOC. How do you get to hear the VOC? How can you understand it?

The answer to these questions are in this podcast.

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